The Premise / The Quarterly
Published only when there is a defensible point of view, which is to say: not often. Distributed four times per year.
The Winter issue
When a service operation insources a function previously held by a contract partner, the math is rarely linear. What queueing theory reveals about the true cost of replacement headcount, and why the answer is rarely "more agents." Queueing math does not scale one-for-one, particularly when the inbound mix is bimodal, and the cost-optimal solution is almost never the headcount-naive one.
The Winter issue
Transaction-level data, properly cut, explains almost everything. What shifts in a diagnostic engagement when the analyst works one layer below the rollup. A pricing question dressed up as a revenue problem is one example. A capacity question hidden inside a turnover number is another.
The Spring issue
Not in the places most advisory firms claim. The high-leverage applications tend to be unglamorous: agentic research and outreach, retrieval against internal documents, decision-support tools that read live operational data, and lightweight applications that replace recurring manual reporting. The places the tooling underperforms are also predictable, and worth naming before any code is written.
The Spring issue
The applicant tracking system is not the gatekeeper. It is the librarian. A gatekeeper decides who gets in. A librarian decides how things are filed. The actual gatekeeper is the recruiter, whose screening behavior has been reshaped almost entirely by a multi-fold increase in application volume. The correct response is not to optimize harder for the librarian. It is to write a document the gatekeeper can tell was made by hand.
The Summer issue
Strategy and Operations, BizOps, Chief of Staff. The function has been re-titled, but the shift is more than cosmetic. What the language change signals, and what it means for candidates still positioned around the previous label.
The Autumn issue
Every resume opens with a "professional summary." Almost every one of them is wrong. A short field guide to the voice that actually lands at the staff and principal level.
Publishing on a schedule is how a point of view turns into content nobody reads.
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Distributed four times per year. The few signals worth flagging, and the analysis worth reading. No other mail.